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1077

Emergency Telephone Number

In accordance with the decision of the Hellenic Telecommunications and Post Commission (EETT) with No. 966/2 – Government Gazette 5266/Β/30-11-2020, we would like to inform you that calls to 1077 are subject to the Tariff Policy applied by each mobile and fixed telecommunications network operator. For further information, please visit the website of your network operator as well as the website of the Price Observatory for Telecommunication and Postal Retail Services of EETT.

2314 172750

Telephone Customer Service

EgnatiaPass Manual

By subscribing to the EgnatiaPass subscription service you receive with no cost, the electronic transponder, which you must install in your vehicle.

Depending on the category of your vehicle, you affix the e-transponder in a different spot. See pictures below. The procedure is very simple. Choose the spot, clean the surface with the specialized cleaning cloth, remove the protective cover from the sticker of the holder and press the holder towards the windshield.

For the proper function of the service, you must ALWAYS have the e-transponder affixed to the windshield of your vehicle.

In case the windshield of your vehicle is of special construction (anti-thermal), place the e-transponder ONLY at the spot suggested by the manufacturer, in the specially shaded area that usually exists behind the mirror. For more information, you may consult your vehicle user manual.

In case you have more than one e-transponder in your vehicle, be sure that you have on the windshield the one you wish to charge. We remind you that each motorway network applies its own commercial policy and any discount programs are valid ONLY in the specific network and ONLY using the corresponding e- transponder.

For category 2 vehicles: Install EgnatiaPass permanently installed on the inside of the windscreen, behind the interior mirror.
For category 3 and 4 vehicles: Install EgnatiaPass permanently low and central on the windscreen, where it connects to the dashboard of the vehicle.

After you complete the above and you top up your account at each of your transactions at the toll stations of Egnatia Odos S.A. or any other Greek Motorway, you can use the exclusive electronic toll payment lanes, which are marked with the special yellow sign.

Your passage through this lane should be done with special care and at a speed not exceeding 20 km, and only after the transaction of the vehicle ahead has been completed. For this reason, you must keep a safe distance of at least 10 meters from the vehicle ahead. If the exclusive electronic toll payment lane is closed due to a system upgrade or equipment maintenance, or you have accidentally selected a tollbooth, then remove the electronic transponder from its base and give it to the toll collector to complete your transaction.

Each time you go through the automatic toll payment lanes, you will have to monitor the audio notifications of the electronic transponder, as well as the visual messages that appear on the electronic screen of the lane. In particular:

VALID – GOOD:

A beep sound is emitted from your device, the traffic light turns green and the bar opens automatically so that you can go through.

LIMIT – LOW:

Two beep sounds are emitted, the traffic light is lit green and the bar opens automatically so that you can go through. HOWEVER, your account balance is low and you will need to renew it.

CANCELED – BAD:

Three beep sounds are emitted, the traffic light remains red and the bar does not open. Your account has been deactivated. In this case, you have to go through a tollbooth to pay for your transit with cash or card and, at the same time, renew your account, if you wish.

NO Pass – NO:

The Toll System has not identified your device or your device has been canceled. Make sure the EgnatiaPass device is properly installed on your vehicle windscreen and repeat the process. Do not attempt to pass if “NO Pass” appears again, the traffic light remains red and the bar does not open. In this case, go through a tollbooth to pay in cash or by card, and visit one of the available Customer Service Points to check the operation of your transponder

 

CAUTION! For the proper operation of your subscription service, the electronic transponder should be kept in good condition. In case it does not work properly or is damaged, you will need to visit one of the Customer Service Points to have it replaced.